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This is the District of Lake Country's online service portal for non-emergency requests. In the case of immediate danger, dial 911.
For after hours Road, Utility or Bylaw emergencies:
- Snow Removal Emergencies - 250-766-5664
- Road Emergencies - 250-317-9780
- Water Emergencies - 250-317-3250
- Sewer Emergencies - 250-869-5904
- Bylaw Enforcement - 250-766-6673
Please have the following ready:
- Address or location related to request,
- Contact phone number and email so we may follow up if required,
- Photos related to the request if available.
Service Requests
Bylaw enforcement
To report Bylaw concerns such as:
- Activity Without a Permit
- Illegal Dumping
- Noise
- Parking
- Tree Cutting
- Unsightly Property
Operations
To report Operational concerns such as:
- Parks and Facilities Maintenance
- Road work
- Sewer (sanitary or storm)
- Snow Removal
- Street Lights and Street Signs
- Water Service (leak, meter, pressure)
- Graffiti
Other Service Providers
- To request a new garbage and recycling service or make a change to an existing service, visit Garbage and Recycling.
- For Highway 97 maintenance call AIM Roads Inc. at 1-866-222-4204 South Okanagan service area.
- For issues related to Kaloya, Kopje, Reiswig or Safe Harbour Regional Parks, please call the Regional District of Central Okanagan Parks Department at 250-469-6232 or parks@rdco.com.
- For complaints about alcohol in public, call Bylaw Services at 250-766-6673 during office hours, or 911 outside of office hours.
- For non-emergency complaints about boating violations, call the RCMP Marine Unit at 250-768-2880 (evenings and weekends, follow the prompts). For emergencies on the water call 911.
- If you have concerns regarding activities at a short-term rental property, contact Bylaw Services at 250-766-6673 during office hours.